T-Mobile exec on managing crisis – What’s it like to have Elon Musk’s old phone number?
In March, T-Mobile closed 80% of its stores due to the coronavirus pandemic. How did they manage a huge workforce of more than 110,000 employees? Kim chats with Jon Freier, T-Mobile’s Executive Vice President of Consumer Markets, about the company’s pivot during the pandemic, how to lead during a crisis and T-Mobile’s on-going commitment to the military. Plus, can you guess what kind of calls and texts Elon Musk gets? Kim chats with a woman who knows firsthand.